“Your digital identity is suspended” — the message is the trap
UAE Pass, Absher, Tawakkalna, Metrash2 and Sahel are the master keys to government services, banking and property records — which is exactly why they are targeted.
What the message says
A text or email claims to come from the digital-ID app or a government department and adds urgency: your identity is blocked, expired, under review, or a fine must be paid now. The link leads to a page that copies the real sign-in screen — and everything you type is captured.
“Your UAE Pass has been suspended due to unusual activity — verify within 24 hours.”
“Your Emirates ID data needs re-verification — click here to continue.”
“Your Absher account is blocked — confirm your details.”
“Your digital identity will be closed unless you verify now.”
Why the copied sign-in screen matters
The fake page captures your ID number, your password and the one-time code. The fraudster can trigger a real OTP so the code on your screen looks genuine — then use it to reset your PIN, open services in your name or authorise a payment. Once inside your digital ID, the criminal can renew documents, read your Emirates ID or residency details, move your number onto another SIM, or open accounts. In effect it is a complete identity hack carried out in your name without your knowledge.
⚠️ Any message saying your digital ID is blocked, expired or needs re-verification through a link.
⚠️ Sign-in pages reached from SMS or WhatsApp, not from the official app.
⚠️ Domains that imitate the real portal without being it (for example u-ae-login, uae-pass-verify).
⚠️ Requests for your ID number, password and the OTP together.
⚠️ Calls from “government technical support” asking you to install anything or share your screen.
- Do not wait — if you shared an OTP, call your bank immediately and ask it to freeze your accounts and cards.
- Open the official digital-ID app and change your PIN and password; if you are locked out, use the app's official support channel.
- Change any password you reused on other services.
- Keep screenshots of the message, the link and the fake page as evidence.
- Report it through the official national channel for your country (below).
The rule that ends it
No government app ever asks you to “re-verify” by clicking a link in a text message — verification happens inside the official app you already have. Official services are reached through u.ae or the authority's own app, never through a link in an SMS.
The same trick, every country
The pattern is identical across the Gulf — Absher and Tawakkalna in Saudi Arabia, Metrash2 in Qatar, Sahel in Bahrain and their equivalents. Only the logo changes.
The guides people need most
Report it officially
🇦🇪 UAE
Dubai Police eCrime (ecrime.ae, 901) · Abu Dhabi Aman 8002626 · Ministry of Interior e-Crime · emergencies 999.
🇸🇦 Saudi Arabia
Ministry of Interior e-Crime platform · report financial fraud to your bank and SAMA · emergencies 911.
🇰🇼 Kuwait
CITRA Cyber Security
[email protected] · Ministry of Interior cybercrime unit · emergency 112.
🇧🇭 Bahrain
National Cyber Security Center
[email protected] · Ministry of Interior economic & electronic security · emergencies 999.
